Legal Protocols
Legal Documentation
All policies are governed by EU GDPR regulations. Last updated: July 2026.
1. Privacy Policy
QuantumHarborLabs ("we", "our", "us"), registered at Calle Juan de la Cierva 11, Piso 2 B, Arganda del Rey, Madrid, Spain, is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights.
1.1 Data Controller
The data controller responsible for processing your personal data is QuantumHarborLabs, with registered office at Calle Juan de la Cierva 11, Piso 2 B, Arganda del Rey, Madrid, Spain. You may contact us regarding data protection matters at [email protected].
1.2 Data We Collect
We collect and process the following categories of personal data:
- Identity Data: Name, username, or similar identifiers.
- Contact Data: Email address, telephone number, and physical address.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
- Usage Data: Information about how you use our website, products, and services.
- Marketing Data: Your preferences in receiving marketing from us.
1.3 Legal Basis for Processing
We process your personal data under the following legal bases as defined in Article 6 of the GDPR: (a) performance of a contract to which you are a party; (b) compliance with a legal obligation; (c) your explicit consent; and (d) our legitimate interests in providing and improving our services.
1.4 Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Client data is retained for a maximum of 5 years following the conclusion of a service engagement.
1.5 Data Transfers
We may transfer personal data outside the European Economic Area (EEA) only where adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, in accordance with Article 46 of the GDPR.
1.6 Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access (Article 15)
- Right to rectification (Article 16)
- Right to erasure / "right to be forgotten" (Article 17)
- Right to restriction of processing (Article 18)
- Right to data portability (Article 20)
- Right to object (Article 21)
- Right not to be subject to automated decision-making (Article 22)
1.7 Contact for Data Protection
To exercise any of your rights, please contact QuantumHarborLabs at [email protected] or write to our registered address: Calle Juan de la Cierva 11, Piso 2 B, Arganda del Rey, Madrid, Spain. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
3. Refund Policy
At QuantumHarborLabs, headquartered at Calle Juan de la Cierva 11, Piso 2 B, Arganda del Rey, Madrid, Spain, we are committed to delivering high-quality e-commerce solutions. This Refund Policy outlines the conditions under which refunds may be issued.
3.1 Eligibility for Refund
Refund requests are evaluated on a case-by-case basis according to the project milestones and deliverables outlined in the original service agreement. A full or partial refund may be issued if: (a) the service has not yet commenced; (b) a milestone has been delivered but does not meet the specifications defined in the signed agreement; or (c) QuantumHarborLabs is unable to fulfill the agreed-upon scope due to internal circumstances.
3.2 Non-Refundable Services
The following are not eligible for refund: (a) work completed and approved under signed milestone acknowledgments; (b) third-party software licenses or subscriptions procured on behalf of the client; (c) consulting or advisory hours already rendered.
3.3 Refund Process
To request a refund, contact QuantumHarborLabs at [email protected] with your project reference number and a detailed description of the issue. Refund requests must be submitted within 14 calendar days of the relevant milestone delivery date.
3.4 Refund Timeline
Approved refunds will be processed within 10 business days via the original payment method. QuantumHarborLabs reserves the right to deduct a reasonable administrative fee of up to 5% for processing costs.
4. Terms of Service
These Terms of Service ("Terms") govern the relationship between QuantumHarborLabs, with registered office at Calle Juan de la Cierva 11, Piso 2 B, Arganda del Rey, Madrid, Spain, and any client ("Client", "you") who engages our services. By engaging QuantumHarborLabs, you agree to these Terms.
4.1 Scope of Services
QuantumHarborLabs provides e-commerce development, integration, and optimization services as described in individual project proposals and statements of work. Each engagement is governed by a separate service agreement specifying scope, deliverables, timelines, and fees.
4.2 Payment Terms
Unless otherwise specified in the service agreement, invoices are payable within 14 calendar days of issuance. Late payments may incur a statutory interest rate of 8% per annum in accordance with Spanish commercial law. QuantumHarborLabs reserves the right to suspend work on any project where payment is overdue by more than 30 days.
4.3 Intellectual Property
Upon full payment, all custom code, designs, and deliverables created specifically for the Client under a service agreement are assigned to the Client. QuantumHarborLabs retains the right to use anonymized case studies, methodologies, and general techniques for portfolio and marketing purposes unless explicitly prohibited in writing.
4.4 Confidentiality
Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of the engagement. This obligation survives the termination of the service agreement for a period of 3 years.
4.5 Limitation of Liability
QuantumHarborLabs shall not be liable for indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunity. Our total aggregate liability under any service agreement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.
4.6 Termination
Either party may terminate a service agreement with 14 calendar days' written notice. Upon termination, the Client shall pay for all work completed up to the termination date. QuantumHarborLabs shall deliver all completed work product to the Client within 7 business days of termination.
4.7 Governing Law
These Terms are governed by the laws of Spain. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.
4.8 Contact
For questions regarding these Terms, contact QuantumHarborLabs at [email protected] or visit our office at Calle Juan de la Cierva 11, Piso 2 B, Arganda del Rey, Madrid, Spain.